Return & Refund Policy

Effective Date: September 04, 2026
Last Updated: September 04, 2026

At Trendlyra, we want you to be completely satisfied with your purchase. However, we understand that sometimes you may receive a product that is different from what you expected, or there may be an issue with the size, colour, or product received.

To make the process simple and fair for our customers, we offer a 5-day return window for eligible products delivered within Jharkhand, India.

Please read the following policy carefully before requesting a return.

1. Return Eligibility

You can request a return within 5 days from the date your order is marked as delivered.

Returns are accepted only for eligible products and under the conditions mentioned in this policy.

A return may be requested for reasons such as:

Wrong Product Received – You received a different product from the one you ordered.
Wrong Size Received – The size sent is different from the size ordered.
Size Does Not Fit – The product does not fit you and you would like to return it.
Wrong Colour Received – The colour sent is different from the colour selected while placing the order.
Significant Colour Difference – The colour of the product is significantly different from what was shown or selected on the website.
Damaged or Defective Product – The product arrives damaged, defective, or unusable.
Missing Item or Part – An item, accessory, or component included with the order is missing.

All return requests are subject to verification and must meet the conditions mentioned below.

2. 5-Day Return Window

A return request must be submitted within 5 days of the delivery date.

For example, if your order is delivered on September 10, you must submit your return request on or before September 15.

Requests submitted after the 5-day return period may not be accepted.

We strongly recommend contacting us as soon as you notice an issue with your order

3. Mandatory Proof for Return Requests

To help us verify your return request, you must attach 5 clear files when submitting your return request.

The required files may include photographs or videos showing:

The complete product received
The product label/tag, including size or other identifying information where applicable
The front or main view of the product
The packaging or parcel received
The specific issue or problem for which you are requesting a return

Important

Attaching all 5 required files is mandatory for submitting a return request.

If fewer than 5 files are provided, the return request may be considered incomplete and may not be processed until the required evidence is submitted.

For damaged, defective, wrong-product, wrong-colour, or other issue-based returns, the submitted photos/videos must clearly show the problem.

Trendlyra may request additional information or evidence if the submitted files are not sufficient to verify the issue.

4. Conditions for Return

To be eligible for a return, the product must generally be:

Unworn and unused
Unwashed
Free from stains, perfume, makeup, or other marks
Free from damage caused after delivery
Returned with the original tags attached, where applicable
Returned with the original packaging, where applicable
In the same condition in which it was received

For clothing and fashion products, customers may carefully check the fit and appearance of the product, but the item must not be worn for regular use, washed, altered, or damaged.

Trendlyra reserves the right to reject a return if the product shows signs of use, washing, alteration, damage, stains, or any condition that makes it unsuitable for resale.

5. Return Pickup

Once your return request has been reviewed and approved, we will arrange a return pickup through our delivery partner, where pickup service is available.

The customer should:

Keep the product safely packed.
Keep all applicable tags and original packaging.
Hand over the product to the delivery partner during the scheduled pickup.
Ensure that the product being returned matches the product for which the return was approved.

Please do not send the product to our warehouse on your own unless specifically instructed by Trendlyra.

6. Return Verification at Our Warehouse

A return is not considered finally approved simply because the product has been picked up by the delivery partner.

Once the returned product reaches our warehouse, our team will inspect it to verify:

Whether the correct product was returned
The condition of the product
Whether the product has been used, washed, altered, or damaged
Whether the original tags and applicable packaging are present
Whether the returned product matches the reason stated in the return request

The refund will be processed only after the returned product has been received and successfully verified at our warehouse.

7. Refund Process

Once your returned product passes our inspection, we will initiate the applicable refund.

The refund amount will be processed according to the payment method and applicable terms of your order.

Please allow 5–7 business days after refund approval for the amount to reflect in your original payment method or designated bank account, depending on the payment method and banking/payment provider.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process the refund.

Please note: The refund is initiated only after the returned product reaches our warehouse and passes the required quality check.

8. Wrong Product, Size or Colour

We understand that mistakes can happen.

If Trendlyra sends you:

The wrong product
The wrong size
The wrong colour
A significantly different product from the one ordered

you may request a return within 5 days of delivery.

After verification, we will provide an appropriate resolution, which may include a refund or replacement, depending on the availability of the product and the circumstances of the case.

9. Size & Fit Issues

If you ordered the correct size but the product does not fit you as expected, you may request a return within the 5-day return window, provided the product meets all return conditions.

The product must be unused, unwashed, undamaged, and have its original tags attached where applicable.

Please carefully check the size chart provided on the product page before placing an order.

A return may be rejected if the product has been worn, washed, altered, damaged, or otherwise used.

10. Colour Difference

We make every effort to display product colours as accurately as possible.

However, the appearance of a colour may vary slightly depending on your device screen, display settings, lighting, and photography conditions.

Minor colour variations are therefore not necessarily considered a defect.

However, if you receive a significantly different colour from the colour you selected or ordered, you may request a return within 5 days of delivery.

11. Damaged or Defective Products

If your product arrives damaged or defective, please submit your return request within 5 days of delivery.

You must attach the 5 required files mentioned in Section 3, clearly showing the product and the issue.

If the product is confirmed to have arrived damaged or defective, Trendlyra may provide a refund or replacement, depending on the nature of the issue and product availability.

Minor cosmetic imperfections that do not affect the normal use or appearance of the product may not qualify as a defect.

12. Missing Items or Accessories

If any item, accessory, or component that should have been included with your order is missing, please submit your return request within 5 days of delivery.

The required 5 files must be attached with the request wherever applicable.

After verification, we may:

Send the missing item or accessory, or
Provide another appropriate resolution depending on the circumstances.

13. Items That May Not Be Eligible for Return

Returns may not be accepted in the following situations:

The return request is submitted after the 5-day return period.
The required 5 files are not attached to the return request.
The product has been worn, washed, used, altered, or damaged after delivery.
The product has stains, makeup marks, perfume, odour, or other signs of use.
Original tags have been removed or damaged, where applicable.
The product is returned in a condition significantly different from how it was delivered.
Damage was caused by improper use or handling after delivery.
The product does not match the stated return reason after warehouse inspection.
The returned item is different from the product originally delivered.
The customer changes their mind after the eligible return period has expired.

Certain hygiene-sensitive products or products specifically marked as non-returnable on their product page may not be eligible for return.

14. Return Shipping Charges

For eligible returns caused by a wrong product, wrong size sent by Trendlyra, wrong colour sent by Trendlyra, damaged product, defective product, or missing item, Trendlyra will generally arrange the return pickup without charging the customer.

For other eligible return reasons, return pickup availability and any applicable charges may depend on the product and circumstances.

Any applicable return charges will be communicated to the customer before the return is processed.

15. Failed Return Pickup

If the return pickup cannot be completed because the customer is unavailable, the product is not ready, or the pickup information provided by the customer is incorrect, another pickup attempt may be scheduled where available.

Repeated failed pickup attempts may result in the return request being cancelled.

16. Return Request Process

To request a return:

Step 1: Submit your return request within 5 days of delivery.

Step 2: Enter your Order Number and select or explain the reason for the return.

Step 3: Attach all 5 required files showing the product and the issue.

Step 4: Our team will review your return request and the submitted evidence.

Step 5: Once your request is approved, we will arrange the return pickup where available.

Step 6: Hand over the eligible product to the delivery partner.

Step 7: The returned product will be sent to our warehouse for inspection.

Step 8: Once the product passes inspection, your refund will be initiated.

17. Important Notice

Submitting a return request does not automatically guarantee a refund.

Every returned product must meet the eligibility requirements and will be inspected after reaching our warehouse.

Refunds are processed only after the returned product is received and successfully verified by Trendlyra.

We recommend keeping the product, tags, packaging, and any other relevant items safely until your return has been completely processed.

18. Contact Us

If you have received the wrong product, have a size or colour issue, received a damaged or defective product, or have any other eligible return concern, please contact us within 5 days of delivery.

Email: support@trendlyra.com
Phone: +91 96316 80615

Our customer support team will review your request and guide you through the return process.

Thank You for Shopping with Trendlyra

We appreciate your trust and support. Our goal is to make your shopping experience as simple, transparent, and reliable as possible.